ConnectExpress has been replaced by Connect Assist.

On the 27th of November 2020, all accounts and their active connections were transferred to Connect Assist - our flagship new connections product which has been running for 14 years.

Go to Connect Assist
ConnectExpress is being replaced by Connect Assist.

Why was Connect Express retired?

We want to deliver the best new connections service to you, and that’s only possible via Connect Assist.

Our entire product team is focused on continually improving Connect Assist by fast-tracking new features, enhanced security and an improved experience.

Connect Assist works on mobile Connect Assist tracks connection progress Connect Assist makes handovers even easier

We're committed to guiding former ConnectExpress customers through the process step-by-step and ensuring you're happy using the new platform.

What can Connect Assist do?

Connect Assist is powerful but easy to use. Here are four key improvements you'll notice right away:

Optimised handovers

Provide your customer's details at any time, not just at the beginning, for a painless scheduled account close & transfer.

New connections beyond just NSW

Connect Assist allows you to create and manage new connections not just in NSW, but also in VIC, QLD and SA.

Powerful search and filtering

Save time by quickly finding the connection you're after by status, address, type, and more.

Works on mobile devices

Get your work done anytime, anywhere.

Log-in to Connect Assist

So what actually happened?

First we called you to explain everything in person

We wanted to check that you understood the process, and answer any questions you may have.

Then we sent your Connect Assist invitation email

Inside was a link to create your own Connect Assist password, then log-in to your new account.

Finally, the short explainer videos below should help.

Each one demonstrates a feature that works slightly differently in Connect Assist.

Explainer videos

Some things are a little different in Connect Assist, as shown in these super quick videos.

Please contact us if you have any questions - we're happy to help.

Request a new electricity connection

Request a new gas connection

Close & transfer energy accounts

Start using Connect Assist

Contact us

Need more info? Please call, we're here to help.

1300 669 950

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